Terms & Policies

This website is operated by Katinak. Where terms such as "we", "us" and "our" are used in these terms and conditions, they refer to Katinak.

By using www.katinak.co.uk and purchasing from this website you accept these terms in full. If you do not accept these terms, please do not use the website.

Privacy Policy:
Katinak will use your information only as permitted by you. We will not share any information with third party organisations and your information is held in the strictest safety and confidence. 

All Katinak products are priced and sold in GBP Sterling (£), postage prices are disclosed at checkout and depend on items numbers. We reserve the right to alter product pricing at any point without prior notice. 

Each product has been hand made and in small batches so minor discrepancies in weight, scent and tint are to be expected. This does not alter the quality of the product.

Katinak products are all labelled as per EC Regulation No. 1223/2009 on Cosmetic Products. Ingredients are listed at point of sale including allergens and also stated on each shipped products including samples.

International orders:
At present we can only offer shipping to UK addresses.

Online purchases:
It is your responsibility as the customer to ensure all information is correct, your information to disclose and not that of a third party. We reserve the right to refuse and/or cancel an order at any point, processing a full refund without prior notice. Please ensure your order and information is correct before checking out as we cannot promise corrections and/or amendments will be caught and made before shipping.

For safety and to avoid contamination all sales are final. We have samples available for purchase if you are unsure when deciding on a scent, please make use of this service. Whereby a mistake is made by Katinak we will be happy to correct it at no additional cost to you. 

All orders aim to be processed and shipped within 5 working days. During busy periods this may increase. You will be notified when your order has been shipped. Orders are shipped by Royal Mail 2nd class which takes 2-3 working days. 

Product/Order concerns:
Please consult our FAQ page or contact us via the contact page.

Intellectual property:
All images, text, descriptions, logos are the property of Katinak and you may not copy, use or distribute without prior written consent.